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AFC TeleCare from AFC Urgent Care Louisville

Telemedicine Visits are temporarily unavailable due to patient volume. Visits will open up again soon!

What is AFC Urgent Care Telemedicine (Virtual Visit)?

We’ll bring the Medical Provider to you! Enjoy the comfort of staying at home, while receiving care from an AFC Urgent Care Provider though your computer or smartphone. The entire appointment process is completed online and can be booked 7 days a week! Our telemedicine hours of operation are Monday through Friday 8am to 8pm and Saturday & Sunday 8am to 5pm. 

How much does an appointment cost?

We are currently not taking Copays for people who have active insurance coverage. The self pay cost of a virtual visit is $75 prior to the video conference. If insurance information is provided, a claim will be filed on your behalf. 

How long does an appointment take?

Appointments will run anywhere from 15-20 minutes

How do I make an appointment?

Appointments may be booked through going to and clicking the Telehealth appointment link in the banner.You will be asked to complete your registration paperwork online and someone will contact you once the appointment is made. 

What happens once I have made an appointment?

Prior to your appointment you will receive a call from our AFC medical staff with a few medical history questions to prepare our providers for your call.  

Once your provider is ready for your appointment, you will receive an email with a link to join the virtual chat. 

Inclusion List

Allergy Symptoms

Bug Bites

Poison Ivy



Mild Sunburn

Cold Sores

Canker Sores


Sore Throat


Ear infection, earache, or swimmers ear

Eye infection, pinkeye, sties

Female urinary tract infections

Head Lice

Infected toenail or fingernail

Minor Burns

Minor Rashes (e.g. Impetigo, Shingles, Ringworm)

Newly onset cough

Sinus Infection or Sinusitis

**Medication renewal (no controlled or addictive substances, no long term chronic illness prescriptions-1 month prescription only, No ADD, ADHD, or mental health prescription.) *** 

Exclusion List

No narcotic or controlled substance renewal or prescription.

No prescriptions over one month

No Chest Pain

No Pelvic/genital/rectal/breast exams

No suturing

No psychiatric conditions

No emergency symptoms including: Dial 911 (chest pain, shortness of breath, allergic reaction, choking, altered of consciousness, head or neck injury

No STD’s or STI’s

No Pregnancy, birth control renewal or birth control advice

No Workers Compensation or Occupational Health visits 

No Referrals to specialists

No Physicals or Sport Physicals

No Suturing, suturing removal or wound care

No Children under 6 months